Effective Date: 3rd October 2023

1. Information We Collect

We collect the following categories of personal information:

a. Personal Identifiers

• Name, email address, phone number, shipping/billing address
  
  

b. Order & Payment Information

• Order details, payment method, partial card details (via third-party processors)
  
  

c. Device & Usage Information

• IP address, browser type, device identifiers, browsing behavior on our site
  
  

d. Marketing Data

• Email engagement, ad interactions, cookie preferences
  
  

e. Customer Communications

• Messages, reviews, or survey responses you provide
  
  

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
  
  
• Communicate with you about your orders and account
  
  
• Provide customer service and support
  
  
• Send you marketing emails (with your consent)
  
  
• Analyze site usage and improve our website
  
  
• Comply with legal obligations
  
  

3. Cookies and Tracking Technologies

Glowithm uses cookies and similar technologies to:

• Remember your preferences and cart contents
  
  
• Analyze site traffic and performance
  
  
• Deliver personalized ads through platforms like Google and Meta
  
  

You can manage your cookie preferences through your browser settings.

4. Sharing Your Information

We share your data only when necessary to provide services:

• Payment processors (e.g., Shopify Payments, PayPal)
  
  
• Shipping providers (e.g., DHL, FedEx)
  
  
• Marketing & analytics platforms (e.g., Google Ads, Meta, Klaviyo)
  
  
• Customer service tools (e.g., email platforms or quiz integrations)
  
  

We do not sell your personal information.

5. Data Retention

We retain your information only as long as needed:

• Order and account data: up to 7 years for legal and accounting purposes
  
  
• Marketing data: until you unsubscribe or request deletion
  
  
• Anonymous browsing data: may be retained for site analytics
  
  

6. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
  
  
• Opt out of marketing communications
  
  
• Request restriction or portability of your data
  
  
• Object to certain data processing activities
  
  

To exercise your rights, email us at hello@glowithm.com.

7. Data Protection & Security

We implement industry-standard security measures to protect your data. While no system is 100% secure, we continuously monitor and improve our safeguards.

8. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from children.

9. International Users

If you are accessing our site from outside New Zealand, please note that your data may be processed and stored in countries with different data protection laws.

10. Changes to This Policy

We may update this policy occasionally. The latest version will always be posted on this page with the effective date noted above.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

📧 Email: hello@glowithm.com
🌐 Website: https://glowithm.com